Shipping & Returns
At Kalki Wellness Project Limited, we are committed to providing our customers with a seamless and satisfying shopping experience. This includes ensuring that your orders are delivered promptly and efficiently, and that you have a hassle-free returns process should you need it.
Shipping Policy
We offer worldwide shipping to bring our exquisite jewelry collections to your doorstep, no matter where you are. Our shipping options are designed to cater to your needs, with both standard and expedited delivery services available.
- Shipping Methods: We partner with reputable international courier services to ensure that your orders are handled with care and delivered on time. You can choose between standard shipping and expedited shipping at checkout.
- Shipping Times: Standard shipping typically takes 7-15 business days, while expedited shipping delivers your order within 2-7 business days. Please note that shipping times may vary depending on your location and any customs clearance procedures.
- Shipping Costs: Shipping costs are calculated based on your delivery location and the shipping method you select. You will be able to see the exact shipping cost before finalizing your order.
- Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress online.
Returns Policy
We understand that sometimes items may not meet your expectations, and we want to make the returns process as smooth as possible for you.
- Return Period: You have 15 days from the date of delivery to initiate a return.
- Return Conditions: Items must be returned in their original condition, unused, and with all original tags and packaging intact.
- Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. They will guide you through the process and provide you with a return authorization number.
- Refund Processing: Once we receive your returned item and verify its condition, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
- Exchange Policy: We also offer exchanges for items that do not meet your expectations. Please contact our customer service team to arrange an exchange.
At Kalki Wellness Project Limited, we strive to provide exceptional customer service and ensure that your shopping experience with us is nothing short of perfect. Should you have any questions or concerns about our shipping and returns policy, please do not hesitate to contact us. We are here to help!